Refund policy

Refund and Return Policy

At Magzily, customer satisfaction is our priority. We want you to have a positive shopping experience. If you encounter any issues with your order, we're here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must be unused, in their original condition, and in their original packaging where applicable. Proof of purchase or your order number is required.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at **info@magzily.store**.

Include your order number, a description of the issue, and clear photos or videos of the item where possible.

After reviewing your request, we may offer a replacement, refund, or another appropriate solution.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

Products marked as final sale or non-returnable before purchase.
Personalized or custom-made products, where permitted by law.
Items damaged through misuse or normal wear and tear.
Products excluded for hygiene or safety reasons, where legally permitted.

Nothing in this policy limits your mandatory consumer rights under applicable law.

4. How to Request a Return

To request a return, email **info@magzily.store** with:

Your order number.
The reason for the return.
Photos or videos if the item is damaged, defective, or incorrect.

Please contact us before sending any product back. We will provide the appropriate return instructions and return address.

5. Return Shipping Costs

If a return is necessary because we sent an incorrect item or the product arrived damaged or defective, Magzily will provide appropriate return instructions and cover reasonable return shipping costs where applicable.

For other approved returns, customers may be responsible for return shipping costs, unless applicable law requires otherwise.

Original shipping fees, customs duties, and import taxes will be handled according to applicable law and the circumstances of the return.

6. Refunds

Once your return is approved and any required inspection is completed, we will notify you of the outcome.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days after the refund is processed for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

If your refund has not arrived after this period, please contact us at info@magzily.store.

7. Lost or Delayed Shipments

Delivery times are estimates and may vary due to carrier delays, customs processing, supplier fulfillment, or other circumstances.

If your order is significantly delayed or appears to be lost, contact us at info@magzily.store. We will investigate the shipment and work toward an appropriate resolution.

If an order is confirmed lost or is not delivered within a timeframe requiring a remedy under applicable law, we will provide the appropriate remedy.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@magzily.store.

Cancellation requests may be accommodated before the order is processed or shipped. Once an order has been shipped, our return policy will apply, subject to applicable law.

9. Exchanges

If you receive a damaged, defective, or incorrect item, contact us to discuss a replacement.

Exchanges for other reasons depend on product availability and fulfillment arrangements. We will explain the available options when you contact us.

10. Third-Party Fulfillment

Some Magzily products may be shipped directly from third-party suppliers or fulfillment partners.

Regardless of the shipping arrangement, Magzily will handle customer service, return requests, and refunds for purchases made through our store in accordance with this policy and applicable law.

Please contact us before returning any item to ensure it is sent to the correct address.